Domestic Relations Association of Pennsylvania

Enforcement Officer Chester Co DRS

Salary  43,026.00 Annually

Location 201 West Market Street West Chester Pa 

Job Type Full Time, Exempt  Remote Hybrid eligible after 6 mos probation   Weekly Hours 35

Shift  8:30am-4:30pm


The Enforcement Officer is responsible for ensuring the enforcement, collection and monitoring of court-ordered child and spousal support.

This position may be eligible for Public Service Student Loan Forgiveness;   remote hybrid option once probationary period is successfully completed

Essential Duties

  • Ensure that payments are received and all provisions are followed in compliance with the court order as well as with state and federal law.
  • Address questions and concerns regarding child and spousal support cases through phone calls, mail and walk-in service.
  • Monitor performance of caseload collections and determine next steps to initiate payments from clients
  • Capable of timely follow up on events
  • Respectful and positive motivation of clients and the ability to explain court interactions to clients
  • Review and execute attachments to garnish wages, unemployment compensation, worker’s compensation and social security benefits.
  • Utilize sources such as the United States Postal Service to acquire information on clients including addresses, employers and social security numbers.
  • Perform case management duties (review cases for payments, take appropriate enforcement action, modifications of support, filing pro se petitions, closure and suspension of cases).
  • Maintain compliance of all enforcement action with state and federal regulations by answering mail alerts that bring non-compliance or possible problem cases to the officer’s attention.
  • Negotiate and mediate with all parties to resolve any issues that may exist.
  • Use all appropriate enforcement techniques within state and federal regulations.
  • Review specific delinquent cases to determine if techniques should be used (seizure of assets, judgements, liens, IRS and State tax refund intercepts, driver’s license suspension and credit bureau reporting).
  • Take appropriate action to bring the non-compliance to the obligor’s attention in an effort to resolve outstanding issues.
  • Ensure that medical coverage is provided in accordance with the support order and that changes in coverage are reported.
  • Provide coverage for team members as necessary.
  • Review cases in which the obligor has been found in contempt and has been placed on probation, (review monthly for compliance; if non-compliant, may request that a bench warrant be issued).
  • Contact other states or countries if party does not reside in Pennsylvania.
  • Audit support cases when payment records or orders are challenged by either party.
  • Assist at special hearings in the Court of Common Pleas.
  • Perform other duties, tasks and special projects, as required.

Qualifications/Preferred Skills, Knowledge & Experience

Qualifications / Requirements:

  • Bachelor’s degree in criminal justice or related field; or 4 years court-related experience
  • Six months to one year of job-related experience and/or training.
  • Knowledge of Federal Code of Regulations.
  • Working knowledge of Pennsylvania rules of civil procedure and the ability to remain up to date on all changes.
  • Working knowledge of state regulations in regard to child support.
  • Ability to interface effectively with county management, user agencies and general public.
  • General understanding of  Financial calculations
  • Strong verbal and written communication skills.
  • Customer service experience
  • Intermediate skill to use a personal computer and various software packages.
  • Ability to work independently and proceed with objectives.
  • Ability to work as part of a team.
  • Ability to exercise sound judgement and coordinate resolutions to critical situations, under all conditions.
  • Ability to maintain confidential information and handle confidential matters.
  • Ability to adequately assist unfamiliar clients for unavailable officers.
  • Ability to show patience toward clients and other staff.

Preferred Skills, Knowledge & Experience:

  • Experience in case management or interaction with the public
  • Strong professional ethics.
  • Advanced interpersonal skills including de-escalation, mediation and interviewing
  • Ability to follow office protocols.
  • Able to use common sense understanding to carry out instructions.
  • Ability to handle and resolve recurring problems.
  • Strong time management skills.
  • Strong organization skills.
  • Ability to establish priorities (remain focused on daily operations).
  • Accurate and detail oriented.
  • Able to carry tasks to completion.
  • General knowledge and understanding of County of Chester policies and procedures.

Additional Information

Computer Skills:
To perform this job successfully, an individual should have:

  • Intermediate Word skills
  • Intermediate Excel skills
  • Intermediate Access skills
  • Basic OutLook skills (email)
  • Basic Internet Explorer skills
  • Skill and knowledge with PACSES (automated & in-depth statewide case management software system)
  • Skill and knowledge adobe acrobat, imaging systems
  • Skill and knowledge with instant messaging


County of Chester


313 W Market St
Suite 4302
West Chester, Pennsylvania, 19380




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