Domestic Relations Association of Pennsylvania

Montgomery County Support Conciliator

Montgomery County DRO has two open support conciliator positions in the establishment unit. At this time, this position is primarily remote. Salary will be discussed with the applicant during the interview.

POSITION TITLE: Support Conciliator (0229)
DEPARTMENT: Domestic Relations Section
POSITION REPORTING: Second Deputy Director
LAST UPDATE: 02/03/23

SUMMARY: This is an entry-level professional position. This position is responsible for managing a caseload of clients by conducting conferences with clients and attorneys to establish and enforce support orders.

 Conduct and mediate support conferences by accurately applying federal, state, and local rules to issue court orders
 Prepare recommendations to the Court to establish, modify, and enforce support orders for children and spouses
 Analyze financial data and perform layered mathematical calculations in accordance with the Rules of Civil Procedure
 Identify delinquent cases and take appropriate case management action; present cases before the Court
 Attend training sessions and workshops
 Electronically collect legal documents, wage data, and confidential related case details
 Perform such related tasks as may be assigned
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Minimum of a Bachelor’s Degree in a related field, together with 2 years of relevant experience.
 Excellent and effective oral and written communication skills, including the ability to express ideas clearly and accurately to clients, co-workers, and other jurisdictions
 Excellent negotiating and decision making skills as well as critical thinking skills
 Excellent time management skills
 Excellent organizational skills
 Professional demeanor
 Emotional Intelligence
 Critical thinking and problem-solving skills
 Flexible and adaptable to change
 Ability to work independently with minimal supervision
 Ability to gather and analyze data and keep accurate caseload summaries
 Ability to multi-task
 Ability to work in an office setting or remote work setting
 Ability to work with digital records only (paperless office)
 Ability to establish and maintain effective working relationships with clients, members of the bench, members of the bar, public agencies, fellow workers and public.
 Technologically proficient to include Microsoft Office/Teams applications, Adobe and Zoom
 Ability to properly maintain highly confidential and sensitive information
 Ability to learn and maintain working knowledge of Federal, State, and Local regulations that impact Child Support Enforcement including but not limited to the Code of Federal Regulations, PA Rules of Civil Procedure, Intergovernmental Support laws, Hague and the Cooperative Agreement.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee frequently is required to taste or smell. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate. Candidate must be willing and able to travel between floors of One Montgomery Plaza and across the street to the Court House and 3 Penn Court Support Hearing Office.

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